Shipping Rates & Policy

Shipping Rates

SHIPPING TO COUNTRY

REGULAR POST COST (AUD)

AUSTRALIA (Order over $70)

FREE

AUSTRALIA (Order under $70)

$9.95

NEW ZEALAND (Order over $90)

FREE

NEW ZEALAND (Order under $90)

$18.95

Worldwide (Order over $200)

FREE

Worldwide (Order Under $200)

$39.95

 

*Current Delivery Delays

We are currently up to date with processing online orders with our advised timeframes. Once your order has been processed, your tracking details will be sent by Australia Post. Keep in mind that Australia Post are currently facing processing and shipping delays due to the COVID-19 lockdowns so it may take longer than what you are used to for your order to be delivered. We understand how eager you are to receive your goodies and we appreciate your patience.

Processing Time

In non-peak periods, most orders are dispatched within 1-2 business days.

During sale and holiday periods, delivery may take longer than the estimated time frames above. All orders globally are processed and dispatched from Melbourne, Australia.

Tracking Your Parcel

You may check the status of your order at any time by signing into your account. 

The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

Australia Post will continue to provide updates at the following:

 

Domestic Delivery Timeframes

All orders are shipped from Melbourne via Australia Post. Please use the below chart to determine your local area's delivery times once your order has been dispatched. Please note that the below timeframes are not guaranteed and may be affected by delays due to COVID-19. For the latest updates on domestic delivery timeframes and any possible delays, please check the Australia Post website here and refer to Parcel Post estimates.

DESTINATION

STANDARD

Victoria

4-7 business days

New South Wales

5-8 business days

Australian Capital Territory

5-7 business days

Queensland

6-8 business days

Northern Territory

9-12 business days

South Australia

6-8 business days

Western Australia

11-14 business days

Tasmania

6-9 business days

Vic Country

3-5 business days

QLD and WA Country

7-9 business days

 

International Delivery Timeframes

All orders are dispatched from Melbourne, Australia. Depending on your delivery destination, restrictions and disruptions due to COVID-19 may cause delays. For the most up-to-date timeframes for delivery to your destination country, please check the Australia Post website here.

Any customs taxes or duties imposed by your local customs office are not covered by Akuna Pearls and are not included in your shipping cost. Please be sure to check your local customs laws to be informed about any additional fees that may be required to process your order upon arrival to the destination country.