FAQ

These raw natural pearls are formed in oysters’ shells. Our pearls are sourced from the purest water bodies across Australia, allowing us to provide you with virgin pearls that are in their purest forms.

Freshwater pearls are believed to have some healing properties. They come in various shapes and colours. Freshwater pearls can range from anywhere between $50 to $2000.

If you receive a damaged product, we will repair or replace it for you without any additional cost. Our return policy is valid until 7 days after you have received your order. Make sure that you send us the reason and the pictures of the items that you need to return.

Find more information by clicking here.

Processing Time

In non-peak periods, most orders are dispatched within 1-2 business days.

During sale and holiday periods, delivery may take longer than the estimated time frames above. All orders globally are processed and dispatched from Melbourne, Australia.

Delivery Time

Once your order has been processed, your tracking details will be sent by Australia Post. Please find more details regarding the timeframe by clicking here.

Unfortunately once an order has been confirmed, we are unable to retroactively apply any vouchers or discounts to it. Please hold onto your coupon for your next online purchase, or contact our Customer Service Team via our Contact Us page, if the code is due to expire soon.

At Akuna, we source directly from pearl farmers. These pearls are in their purest forms, without any chemical coating or colour coating. These are genuine and natural pearls, just like they should be.