FAQ

Where do real pearls come from?

These raw natural pearls are formed in oysters’ shells. Our pearls are sourced from the purest water bodies across Australia, allowing us to provide you with virgin pearls that are in their purest forms.

Are freshwater pearls worth anything?

Freshwater pearls are believed to have some healing properties. They come in various shapes and colours. Freshwater pearls can range from anywhere between $50 to $2000.

Why are Akuna pearls different?

At Akuna, we source directly from pearl farmers. These pearls are in their purest forms, without any chemical coating or colour coating. These are genuine and natural pearls, just like they should be.

How do I find out my ring size?

Most of our rings are adjustable so you don’t have to worry about getting the wrong size; although, if you still want to make sure, get in touch with our team and they will guide you through the process.

Latest COVID-19 Update?

Our entire team is working remotely, abiding by the social distancing rules. Our craftsmen are ensuring proper sanitation of tools that are being used to design the jewelry. We shall keep you updated regarding any further changes.

Are you offering an extension on returns?

All our products come with a six-month warranty. Although our products are designed keeping in mind extensive quality measures, if you receive a defective piece, you can get in touch with us and we will repair or replace the item without any additional cost.

How do I track my order?

You can simply log in to your account and once your order has been shipped, you can trace it by being directed to Australia Post.

How do I return my order?

In case of any fault with your order, please contact us and be ready to provide us with your order number and photographs of the item. We will then advise you on what can be done further.

Our returns policy?

If you received a damaged product, we will repair or replace it for you without any additional cost. Our return policy is valid until 6 months after you have received your order. Make sure that you send us the reason and the pictures of the items that you need to return.

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